HOW DO I RETURN AN ITEM?
You can return an item within 14 days of receipt.
Returning with us is easy! You can send your return to the address on the label on the front of your parcel, please make sure to keep proof of postage for any returns.
When your return is received, the money will be issued back to your account via your chosen payment method, it can take up to 10 working days to appear in your account.
Please send all returns to:
Returns, PO Box 7574
MK11 9GQ, UK
*For exchanges or anything else, please get in touch with our customer service team at email@example.com
I WANT TO RETURN A PRODUCT THAT I ORIGINALLY BOUGHT AS A GIFT?
That’s perfectly fine - if you return your product to us within 14 days of receipts we will be happy to refund you within 10 working days once we have received your item. We will need your order number or details of the person who placed the order.
HAVE YOU RECEIVED MY RETURN?
Depending where you are returning your item from, it could take up to 10 business days for us to receive it. Please ensure you are returning your item within 14 days of receiving it and keep proof of postage. Please get in touch with our Customer Service Team at firstname.lastname@example.org to find out whether we've received your return.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
It can take up to 10 business days to process a return and issue a refund. Your refund will usually have an estimated processing time which can vary from 2-4 weeks. Our Customer Service Team can give you a more accurate time frame.