HOW CAN I CANCEL AN ORDER I PLACED?
You can cancel your order with us within 24 hours, chat with us or send an email over to email@example.com and a member of our customer service team will be more than happy to help you.
I'VE RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?
We’re really sorry that you didn't receive the correct item. Please return the item to us for an exchange or full refund if you prefer. Send an email to our Customer Services team (firstname.lastname@example.org) to start this process off, or feel free to pop up into our chat.
CAN I MAKE CHANGES TO MY ORDER?
Of course, just drop us a chat or send us an email at email@example.com to see if you qualify. If you select same day or next day shipping, orders cannot be changed if they are already on their way to you. For all other orders, you may make changes within 24 hours.
WHY IS MY ORDER TAKING SO LONG?
If you have any queries about your order, feel free to chat with us or contact the Customer Services Department (firstname.lastname@example.org) with your order number and address and they will get back to you as soon as possible.
CAN I GET MY GIFT DELIVERED TO A DIFFERENT ADDRESS?
Sure you can, we understand that you may like to get your gift to go straight to someone else's house. When you’re filling out of your shipping details, just fill in your loved one's address. If you have any problems with your address, our customer service team can absolutely solve those for you - so feel free to chat with them if you need to.