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Klarna FAQ


WHAT IS PAY LATER WITH KLARNA?

Want to order our products and pay later? Buy with Pay Later with Klarna.

Pay later gives you 30 days to pay once your order has been shipped. No fees, no interest.

HOW DO I USE PAY LATER WITH KLARNA?

1.

Find something you love at CGD LONDON, add it to your bag and go to checkout.

2.

Select Pay Later with Klarna as your payment method - no need to create a Klarna account.

3.

Place your order and you’re done. Once despatched you’ll have 30 days to pay Klarna.

BENEFITS OF PAY LATER WITH KLARNA

All orders shipped straight away after you've placed your order.
Pay for your order within 30 days after it's been shipped.
Klarna will contact you via email with instructions on how to pay.

ALL YOU NEED TO START

  • A UK bank account
  • To be 18 years of age or over
  • A UK residential address
If you have any trouble placing an order with Klarna, it could be due to one of the following reasons:
  • Klarna may have rejected your application to pay on account. We'd recommend choosing another type or payment or placing an order for a smaller amount.
  • You may have outstanding payments on previous Klarna invoices.
  • You may have missed a required field at the checkout, such as filling in your Date of Birth.

Please note that Klarna are an independent payment company and CGD LONDON have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service.

  • A UK bank account
  • To be 18 years of age or over
  • A UK residential address
If you have any trouble placing an order with Klarna, it could be due to one of the following reasons:
  • Klarna may have rejected your application to pay on account. We'd recommend choosing another type or payment or placing an order for a smaller amount.
  • You may have outstanding payments on previous Klarna invoices.
  • You may have missed a required field at the checkout, such as filling in your Date of Birth.
 

Please note that Klarna are an independent payment company and CGD LONDON have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service.

FAQ's

Who is Klarna?

Klarna is one of Europe’s largest banks where you can buy now and pay later. Over 45 million customers use Klarna Pay Later at over 65,000 online stores.

How does pay later with Klarna work?

Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

What do I need to provide to Pay later with Klarna? 

To pay later with Klarna, you'l need to provide your mobile phone number and your email address in case we may need to contact you.

All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive the payment information and so will be liable for delayed payment fees.

Does Klarna impact my credit score?

Klarna may run a soft credit search that does not affect a customers credit score and is only visible on your credit file by you and Klarna. Netiher Klarna nor CGD LONDON run credit searches that could impact your credit rating. This includes at the point of application, if a payment is missed, or if the outstanding balance enters a debt collection stage.

What are my payment options with Klarna?

You pay for the goods once you have received them via credit card or debit card at www.klarna.com/uk

What happens if I cancel or return my order?

 

Klarna will cancel the statement once your order has been cancelled. If you return your order, a refund will be processed once it arrives back at our warehouse, and Klarna will then refund your payment.

What happens if I don't pay my statement?

Payment is due 30 days after the item is shipped. To help you pay on time, you’ll be sent a reminder email two days before payment is due – and, if very late, we’ll also send you a text or letter.

Why has Klarna declined my order?

In order to be approved for Pay later with Klarna, you need to be 18 years of age or over, provide an accurate date of birth and billing address, as well as having a UK bank account and a good credit standing.

Please note that Klarna is an independent payment company and CGD LONDON has no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service www.klarna.com/uk/about-us/contact

Who is Klarna?

Klarna is one of Europe’s largest banks where you can buy now and pay later. Over 45 million customers use Klarna Pay Later at over 65,000 online stores.

How does pay later with Klarna work?

Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

What do I need to provide to Pay later with Klarna? 

To pay later with Klarna, you'l need to provide your mobile phone number and your email address in case we may need to contact you.

All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive the payment information and so will be liable for delayed payment fees.

Does Klarna impact my credit score?

Klarna may run a soft credit search that does not affect a customers credit score and is only visible on your credit file by you and Klarna. Neither Klarna nor CGD LONDON run credit searches that could impact your credit rating. This includes at the point of application, if a payment is missed, or if the outstanding balance enters a debt collection stage.

What are my payment options with Klarna?

You pay for the goods once you have received them via credit card or debit card at www.klarna.com/uk

What happens if I cancel or return my order?

 

Klarna will cancel the statement once your order has been cancelled. If you return your order, a refund will be processed once it arrives back at our warehouse, and Klarna will then refund your payment.

What happens if I don't pay my statement?

Payment is due 30 days after the item is shipped. To help you pay on time, you’ll be sent a reminder email two days before payment is due – and, if very late, we’ll also send you a text or letter.

Why has Klarna declined my order?

In order to be approved for Pay later with Klarna, you need to be 18 years of age or over, provide an accurate date of birth and billing address, as well as having a UK bank account and a good credit standing.

Please note that Klarna is an independent payment company and CGD LONDON has no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service www.klarna.com/uk/about-us/contact


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